The Rivuu plan refers to your overall account with Rivuu, under which all your social media accounts, profiles and users are contained.
The free Rivuu plan allows one Facebook connection only.
In order to add additional Rivuu social media accounts (an account usually refers to your client, such as Cat Collars R Us) and their profiles (one profile corresponds to each of that client’s Facebook, Twitter and/or Instagram platforms), you’ll need to pay a monthly subscription.
The Rivuu paid service is based on the number of profiles you want to connect. Recall that a profile is the connection between an account and its social media platform/s. Each such connection – whether to Facebook, Twitter or Instagram – counts as one profile.
Your Rivuu plan is managed through the Manage Plan screen, accessed via the Global Settings dropdown menu .
The total number of profiles for the plan (1 free + any purchased), as well as the number out of those actually connected to a social media platform, is shown as number connected / total number.
The right hand section of the screen displays the credit card/s you’ve registered with the Rivuu system as a payment method. The system allows for multiple payment methods.
In order to purchase more profiles, click on the UPGRADE PLAN button . A pop-up section will appear, asking you to choose how many profiles you’d like to buy.
You’ll then be asked for your credit card details, followed by a final step confirming you agree to be bound by the Rivuu Service Agreement
After you agree, please wait for confirmation that Rivuu has checked your credit card and upgraded your plan – this may take a few minutes.
In order to cancel your entire plan, deleting all files and posts contained within it and cancelling your subscription, click on the CANCEL PLAN button .
In order to reduce the number of profile subscriptions in your plan, or downgrade from a paid to a free plan, please lodge a help ticket by clicking on the HELP button in the top menu barand selecting Submit a Ticket from the help section that pop-ups up.