The rejected content stepis one of the three types of steps that a user can add to a workflow/approval process (recall, the other two types are create graphic and review content). Posts that are rejected in review content are usually sent to a rejected content step, for user review and update, in accordance with the assigned workflow.
For each particular rejected content step that you establish – through the Approval Process tab (accessed via the Manage Account button on the sidebar) – you should choose a name that best describes its role in the workflow; for example, "Client Rejected" or "Legal Rejected".
Posts in the rejected content step are ordered by default by date of creation, from new to old. The order of posts may be customised through the filter bar.
Before beginning work on a post you need to claim it, so that another user won’t try to work on it simultaneously. Claim a post by enabling the lock icon at its top left-hand corner.
In the left-hand section for each post you can see its history - a record of all past transitions, listed newest to oldest from top to bottom. Click on any box in this history section, one for each transition, to expand it and display the specific steps that the post travelled between for that transition .
Clicking on a history box also displays the rejection reason that the approver entered for that transition (if applicable).
Posts in the rejected content step are fully editable - you can modify/add text directly. Clicking on the post's image will open a browser dialogue, allowing you to select a new image to replace the existing one. Any changes made are immediate and automatically stored – there is no “save” button.
Note that a Facebook post is defined in Rivuu as one of three different types: Standard, Carousel or Video. The post-type is selected through buttons in the right-hand section of the post, one for each type. If you take a post of one type and click on the button for another (for example, click on "Video" for a post that was created as "Standard"), the post-type will be converted to the new selection.
If content is to be deleted as a result of this post-type conversion (a Standard-type post, for example, being converted to a Video type will, by definition, have any attached images removed), a warning pop-up will be displayed, informing the user that changing a post's type will clear all images and videos previously attached to it. Click CONFIRM to accept the change. When changing a post's type, the post copy (its text) remains unaffected.
Just above the buttons at the bottom of each post is a downwards-pointing arrow . Clicking on it will reveal additional information regarding that post, including its content category (a user-definable tag) and original design instructions , as well as the option to read and upload working files .
Post may be rescheduled from the rejected content step by clicking on the calendar or clock icons at the top of the post. Each icon opens a new pop-up section, enabling the user to schedule the date and time as they wish.
The time picker provides analytics regarding average fan impressions, in the case of Facebook, or similar data for Twitter or Instagram posts, for the given day of the week selected in the calendar. These analytics should be used to aid in scheduling the optimal time for posting.
Next to these is the trash icon, used to delete the post entirely.
When work on a post is complete, click the appropriate button in order to send the post to the required next step in the workflow. This may be directly to Scheduled Content (the final step), or to an interim step for further modification and review of the post.